dankim.org

Why People Dislike Comcast

24 Jan 2013

While I was on hold for 90 minutes yesterday with Comcast, I had time to muse on why people dislike Comcast so much.

Beyond the obvious failure of keeping someone on hold for 90 minutes, a few things came to mind:

Mistakes are OK. But how you handle them is the true test. And Comcast handles them poorly.